10 Ways to Enhance Customer Engagement Through WhatsApp Marketing in Gujarat - Flora Fountain
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10 Ways to Enhance Customer Engagement Through WhatsApp Marketing in Gujarat

A mobile phone with WhatsApp open and text written

Have you ever felt like your marketing efforts in Gujarat are akin to shouting into space? You spend hours creating the perfect website, consistently posting on social media and running local ads, but your target customers seem, well, unmoved. It’s like you’re offering the most delicious Gujarati thali ever, but nobody’s showing up to eat!

If that’s the case it’s time to tap into the power of WhatsApp marketing strategies in Gujarat. Now, you might be thinking, “WhatsApp? Isn’t that just for replying to the Good morning messages of my auntie?

While it certainly excels in that department, WhatsApp is also a goldmine for businesses looking to connect with their customers on a deeper level. After all, it’s the platform everyone in Gujarat, from your grandma to your Gen Z cousin, is glued to. So, why not utilise this familiar platform to reach your target audience directly and escape the ‘lost in the crowd’ feeling for good? This blog will guide you through the WhatsApp marketing strategies Gujarat needs, from the “what” to the “how” and everything in between.

  1. What is WhatsApp Marketing?
  2. Why Should You Consider WhatsApp Marketing in Gujarat: 5 Compelling Reasons
  3. 10 Best Practices of WhatsApp Marketing in Gujarat
  4. Conclusion
  5. Frequently Asked Questions

What is WhatsApp Marketing?

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If we stick to the word-to-word definition, WhatsApp marketing is using WhatsApp to promote a brand. Through this medium, marketers can reach a large audience, establish lasting relationships with customers and boost sales. Think of it as having a direct line to your customers, but way more personal than blasting emails. You can share updates, answer questions in real-time and even offer special deals – all through their most-used app. It’s like having a digital ‘chai pe charcha’ (tea-time chat) with your customers.

Why Should You Consider WhatsApp Marketing in Gujarat: 5 Compelling Reasons

Here’s the thing: Gujaratis love WhatsApp! With its bustling cities like Ahmedabad, Surat and Rajkot, is a hub for diverse businesses. By using this familiar platform, you’re reaching your customers where they already are.

Here are five compelling reasons why businesses in Gujarat should consider incorporating WhatsApp marketing into their digital strategy:

Reach and high engagement

WhatsApp boasts a staggering user base of 535.8 million in India and Gujarat is no exception. By utilising the expertise of a digital marketing agency in Surat, businesses in Surat can tap into this vast network and reach a wider audience directly on their preferred communication platform. Compared to traditional marketing channels, WhatsApp has superior open rates, leading to higher engagement and brand recall.

Personalised communication

WhatsApp makes it easier to have one-on-one chats with customers, which promotes a more personal connection. Businesses can use this to give outstanding customer service, quickly respond to inquiries and make tailored product suggestions. If your target audience is in Ahmedabad, a digital marketing agency in Ahmedabad can help in building stronger customer relationships and loyalty through their strategies.

Cost-effective marketing

Compared to traditional marketing methods, WhatsApp marketing is remarkably cost-effective. Businesses can reach a large audience without incurring significant expenses. Additionally, partnering with a digital marketing agency in Rajkot can help businesses in Rajkot develop a targeted and cost-efficient WhatsApp marketing strategy, maximising the return on investment.

Interactive marketing

Businesses can utilise WhatsApp to share engaging content like images, videos and voice notes to showcase their products or services in a captivating manner. Interactive features like polls and quizzes can further enhance engagement and gather valuable customer insights.

Real-Time Communication and Customer Support

WhatsApp gives businesses a real-time communication platform so they can quickly respond to inquiries and grievances from customers. This promptness promotes a positive brand image and increases trust. Businesses can use this capability to provide effective customer service, which will increase customer satisfaction.

10 Best Practices of WhatsApp Marketing in Gujarat

But how do you do WhatsApp Marketing effectively? Don’t worry, I’ve got you covered! Here are 10 best practices of WhatsApp Marketing in Gujarat

1. Get permission

Before you bombard everyone with unsolicited marketing messages, remember the golden rule: always get permission first. Nobody likes feeling spammed, so make sure your customers opt-in to receive your WhatsApp updates. You can do this by offering incentives like discounts or exclusive content or by having them scan a QR code at your store.

2. Craft content that captivates

Because it’s not just about selling Think of your WhatsApp channel as a conversation with a friend, not a sales pitch. Don’t just push products and services. Instead, share content that resonates with your Gujarati audience and your brand. This could include:

  • Behind-the-scenes glimpses
  • Festival greetings and special offers
  • Local news and updates
  • Interactive polls and contests

3. Pictures are worth a thousand words!

People are bombarded with text all day long. Make your messages stand out by using captivating visuals like:

  • High-quality images and videos: Showcase your products, services or even happy customers using your offerings.
  • Voice messages: Add a personal touch by sending personalised greetings or answering frequently asked questions through voice notes.
  • GIFs and stickers: Inject some humour and personality into your messages with relevant GIFs and stickers – just be mindful not to overdo it!

4. Speak Gujarati the language of love

We all know Gujaratis love their language! Sprinkle some Gujarati into your messages, greetings, and even product descriptions. It shows you care about the local culture and makes your brand more relatable. Imagine the difference between receiving a generic “Hi there!” and a warm “Kem chho?” (How are you?) It’s a small touch that goes a long way.

5. Respond promptly

One of the biggest advantages of WhatsApp is the ability to have real-time conversations with your customers. So, don’t leave them hanging! Respond to their messages promptly, answer their questions and address any concerns they might have. This not only builds trust but also shows that you value their time and feedback.

6. Utiise automation

While responding promptly is crucial, you don’t have to be glued to your phone 24/7. Utilise automation tools to streamline your WhatsApp messages. You can set up:

  • Welcome messages: Send automated greetings to new subscribers, introducing them to your brand and its offerings.
  • Appointment reminders: Remind customers about upcoming appointments or bookings, reducing no-shows and saving you valuable time.
  • Frequently Asked Questions (FAQs): Create automated responses to common questions, freeing up human agents for more complex inquiries. This can also help you identify common pain points and tailor your content accordingly.

7. Don’t be a spam machine

Remember, nobody wants to be bombarded with irrelevant messages. Instead, offer valuable content, like informative articles, product demos or even fun quizzes related to your brand. Think of it as adding spice to your marketing strategy, keeping things interesting and engaging without overwhelming your audience.

8. Respect Boundaries

Just like you wouldn’t call your friend at 2 am, don’t send WhatsApp messages outside of reasonable business hours. Set clear expectations about your communication timings and stick to them.

9. Offer Exclusive Deals and Promotions

Who doesn’t love a good deal? Use WhatsApp to offer exclusive discounts, early access to new products, or even birthday surprises. This incentivises customers to stay engaged and keeps your brand top of mind.

10. Track your results

Don’t just send messages and hope for the best. Use analytics tools to track things like open rates, click-through rates and customer engagement. This data helps you understand what’s working and what’s not, allowing you to refine your strategy for better results.


These are just a few tips to get you started. The key to successful WhatsApp marketing in Gujarat is to be creative, engaging and respectful of your audience. By providing valuable content, responding promptly and utilising the platform’s unique features, you can build stronger relationships with your customers, boost brand loyalty and ultimately drive sales.

And if you need a helping hand, don’t hesitate to reach out to a reputable digital marketing agency in Gujarat like us. Contact us at hello@florafountain.com and let’s craft a customised WhatsApp marketing strategy that’s perfect for your business and your Gujarati audience.

Frequently Asked Questions

Absolutely! WhatsApp is the go-to messaging platform in Gujarat, making it a powerful tool for customer engagement. By utilising the right strategies, you can connect with customers directly, answer their queries, and promote your offerings in a personalised way.
One challenge involves avoiding spamming customers. Focus on providing valuable information and avoid sending unsolicited messages. Additionally, adhering to WhatsApp’s policies is crucial to avoid account suspension.
Gujarati content resonates well! Share product updates, promotional offers, festival greetings, informative articles or even behind-the-scenes glimpses. Encourage interaction through polls, quizzes, or exclusive content for WhatsApp users.
While WhatsApp doesn’t allow full automation, you can utilise tools to schedule messages outside business hours and manage bulk messages efficiently. Remember, personal interaction remains key for engagement.
A reputable digital marketing company in Gujarat can assist you! They can develop a customised strategy, create engaging content and guide you on best practices for utilising WhatsApp marketing effectively to enhance customer engagement and achieve your business goals.

Vasim Samadji is a partner at Flora Fountain, where he leads the Business and Marketing Strategy divisions. He is a seasoned professional with an MBA in marketing and over a decade of experience working with multiple MNCs. Vasim is a firm believer in the power of creation and he is...

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